THE ORGANISATION RESILIENCE MATRIX
Indicators of resilience*
Resilience dimensions: Resilience in...
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Situation Awareness*
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Management of Keystone Vulnerabilities*
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Adaptive Capacity*
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Leadership, Management and Governance arrangements*
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People
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Roles and responsibilities
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Competencies, learning and development
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Propensity for co-operation and supporting vs. a silo mentality
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Strategic vision and outcome expectancy, communication, competencies and relationship management
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Processes, e.g. risk management, emergency management, productivity improvement
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Understanding of hazards and consequences
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Planning strategies, participation in futures thinking and exercise scenarios
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Information and knowledge
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Opportunities for participation in futures thinking and exercise scenarios
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Systems
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Connectivity and dependency awareness
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Organisational connectivity
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Information and knowledge
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Systems aligned with strategic objectives
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Information for decision-making
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Connectivity and dependency awareness
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Capacity and capability of internal resources
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Information available and supports decision-making
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Decisions based on intelligence with due regard to future, facts, form and feelings
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Revenue streams / financial arrangements
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Risk and insurance awareness
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Capacity and capability of internal / external resources
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Alternative / flexible revenue arrangements
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Pro-active forecasting and positioning
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Assets
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Maintenance and Recovery priorities
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Capacity and capability of internal resources
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Assets well maintained with in-built redundancy
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Holistic view of assets and their role in business
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Infrastructure
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Maintenance and Recovery priorities
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Capacity and capability of infrastructure
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Infrastructure that is able to support business-as-usual and extreme requirements
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Holistic view of the role of infrastructure in business success
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Other organisational resilience dimensions
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Various
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Organisational connectivity
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Ability to link with, support and enable other organisational dimensions
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Integration of all dimensions into a holistic organisational resilience framework
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* terminology as contained in the Resilient Organisations Report: Resilience Management: A Framework for assessing and improving the resilience of Organisations. Sonja McManus, Erica Seville, David Brunsdon, John Vargo. Resilient Oganisations Research Report 2007/01
- Click here to view the Report.
We have unique approaches for delivering to you results that engage your people’s thinking and lead to on-going problem-solving and improvement in organisational resilience.
Instead of just delivering one problem-solving tool, we deliver to you a process for creating a living Organisational Resilience Programme, a Framework that guides you through the process of achieving a resilience programme that the organisation and its people are engaged in.
Our passionate belief is that in order for you to be incredibly successful with your Resilience Programme, we must provide you with five things:
1. A TAILORED SOLUTION - a scaled application of the Resilience Matrix (organisation-wide, part-implementation or trial) that addresses those areas of your organisation that you decide will benefit from this type of intervention.
2. POWERFUL DIAGNOSTIC TOOLS – diagnostic tools that start the resilience management process in your organisation with visual profiles and feedback of the survey results.
Half-day or Full-day Workshops – debriefing the survey results is an important step in the improvement process. 80-20 Options NZ Ltd is available to facilitate these debrief workshops to survey participants.
Alternatively, suitably experienced in-house facilitators may be nominated to perform this role following attendance at a training workshop with 80-20 Options NZ Ltd.
3. EDUCATIONAL MATERIALS AND WORKSHOPS - Facilitator Workbooks are provided to guide facilitators in their approaches to resilience interventions.
4. EXPERT ASSISTANCE - top-notch consultancy advice that will meet with you to plan out every single aspect of your Resilience implementation – right from correctly structuring assessments all the way through to the debriefing of the survey results and the start of the problem-solving and resilience improvement programme.
5. ON-GOING SUPPORT – access to on-going consultancy advice to review results and brainstorm strategies to ensure on-going benefit to your organisation from the Resilience implementation.
